Wednesday, October 5, 2011

Has the Karma Slug finally paid Bank of America a visit?

Things are going at a sluggish pace this week over at Bank of America. Something (they won't say what) is bungling up their website. The full story is here, but basically, things are running vewy vewy vewwwwwwy slowly. Hmm.
That doesn't sound much different from my experience with Bank of America over the past year and a half.
For example, I'm still waiting for an employee at BofA to return my phone calls from last November.  Really, why do today what you can put until...say....next year?

Like I said, BofA isn't saying why their website is going along at a snail's pace, but I'd like to attribute it to karma. You know, what goes around...

It also might have something to do with the fact that the biggest bank in the United States just announced that they're planning to start charging some of their customers (not all of 'em, just the ones that don't have a crapload of money in their bank) $5 a month just to use their debit card.

In my fantasy world, an internet flash mob is occurring, as 29 million Bank of America customers have just joined together in solidarity, all shutting down their accounts and taking their money somewhere else. To a different bank that feels the best way to serve their customers is to serve them, not take advantage of them.

NEW YORK (AP) — Bank of America's consumer online banking service was slow for a fifth day Tuesday. And the bank still isn't saying what the problem is.
The bank has said many times since Friday that it resolved the problem. But visitors to its home page on Tuesday saw an error message saying the site is "running slowly" and customers might experience delays or have difficulty accessing parts of it.
The message encourages customers to try again at "a non-peak time" or to visit an ATM or one of nearly 6,000 branches to get into their accounts.
Bank of America Corp., based in Charlotte, N.C., is the largest U.S. bank by deposits and has 29 million online customers.
Spokeswoman Tara Burke said the website problems are not the result of hacking. She declined to "break out the root cause" for the problems but said the bank was continuing to "assess the situation."
She did not say when the site would be fully restored.
This isn't the first time Bank of America's site has experienced problems. Customer also had problems accessing their accounts in January and March of this year. In both instances, the bank said at the time that the problems were the result of routine system upgrades.
The company announced Thursday that it would start charging customers $5 a month to use their debit cards. Several major banks have introduced new or higher fees for checking account customers in the past year. The industry says the changes are needed because of a new regulation that limits the fees they can collect from merchants whenever customers swipe their debit cards.

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