Bank of America has looked in the mirror, surprised by blemishes!

Today's Headlines from the AP:

Bank of America making changes in foreclosure

Bank of America says it's making changes in foreclosure process after review

Marcy Gordon, AP Business Writer, On Tuesday November 16, 2010, 2:19 pm EST

WASHINGTON (AP) -- Bank of America is telling a Senate panel it is making changes in its foreclosure process after an extensive review found areas needing improvement.
The bank is one of several big mortgage lenders that recently suspended foreclosures temporarily because of concern over flawed documents. Bank of America found in its review that its foreclosure decisions weren't based on inaccurate documents but did see ways the paperwork could be improved, a bank executive says in testimony prepared for a hearing Tuesday by the Senate Banking Committee.
Among the changes, the legal documents used in the process will each be reviewed by the signer and promptly notarized, said Barbara Desoer, president of the bank's home loans division.
Desoer said the bank is replacing and resubmitting affidavits that were filed previously in about 102,000 foreclosure cases that haven't yet gone to judgment in the 23 states where courts play a role in the process. Also, Charlotte, N.C.-based Bank of America is putting in new procedures for selecting and monitoring the law firms it retains to process foreclosures.
"We are taking the need for improvement very seriously and are implementing changes accordingly," Desoer said in her testimony.
The Senate banking panel was examining the issue amid growing concern over the disarray stemming from flawed foreclosure documents. A congressional watchdog said in a report issued Tuesday that the disarray could threaten major banks with billions of dollars in losses, deepen the disruption in the housing market and hurt the government's effort to keep people in their homes.
Revelations that several big mortgage companies sped through thousands of home foreclosures without properly checking paperwork already have raised alarm in Washington. If the irregularities are widespread, the consequences could be severe, the Congressional Oversight Panel said in the report. The full impact is still unclear, the report cautions.
Employees or contractors of several major banks have testified in court cases that they signed, and in some cases backdated, thousands of certifying documents for home seizures. Financial firms that service a total $6.4 trillion in mortgages are involved, according to the new report. In addition to Bank of America Corp., JPMorgan Chase & Co. and Ally Financial Inc.'s GMAC Mortgage have suspended foreclosures for some period because of flawed documents.
Federal and state regulators, including the Federal Reserve and attorneys general in all 50 states, are investigating whether mortgage companies cut corners on their own procedures when they moved to foreclose on people's homes.
Iowa Attorney General Tom Miller, who is leading the states' probe, was scheduled to testify at the hearing Tuesday afternoon. Also expected to appear was the head of Chase's home loan division and the CEO of Mortgage Electronic Registration Systems Inc., or MERS, the system set up so that banks could track a mortgage and avoid paying fees each time one was transferred. Lawyers for homeowners have argued that MERS lacks the documentation to prove mortgage ownership.

They thought the Titanic was too big to sink too.

With customer service and a predatory attitude like Bank of America's does anyone find it shocking that their stock has dropped 40%?

Read on, dear friends, about poor, troubled Bank of America.

Shedding a teensy weensy tear for you.

Bank of America Is in Deep Trouble, and There May Be Financial Disaster on the Horizon AlterNet

Dear Brian Moynihan, somebody thinks you suck at your job.

Another brand new gem from The Rip-Off Report, and I swear I didn't write it!

It was some guy named Joe in Lake Tahoe. 

B of A's CEO Brian T. Moynihan SUCKS At His Job.  B of A cannot properly post payments nor keep track of what they've done or haven't done.  Please see my e-mail conversation with B of A where B of A just stole my $11,500 payments they had posted as pre-paid, then just disappeared it all off their records ($11,500!!) when they promised me in writing a 84 month loan mod but instead did only a 60 month.

B of A's CEO Brian T. Moynihan SUCKS At His Job.  Brian T. Moynihan, B of A CEO, has refused to look at or consider my B of A original mortgage statements, my cashed checks to B of A nor my bank statements nor the Washoe County RecordersOfficer where B of A still illegally has their Notice of Default filed against my home because B of A's incorrect records NOW have no records of their Notice of Default.

B of A's CEO Brian T. Moynihan SUCKS At His Job.  Although Nevada AB 149 requires it, B of A's CEO Brian T. Moynihan REFUSED United States Representative (Rep) Dean Heller’s request for the required mediation with Lance Allen.

B of A's CEO Brian T. Moynihan SUCKS At His Job.  B of A's CEO Brian T. Moynihan WON'T look at the Washoe County Recorder's records where their illegal Notice of Default is still filed because B of A's internal records NOW incorrectly have noNotice of Default records?!

B of A's CEO Brian T. Moynihan SUCKS At His Job.  B of A's CEO Brian T. Moynihan WON'T look at their B of A original mortgage statements, my cashed checks to B of A nor my bank statements for when B of A was posting my payments as $11,500 pre-paid because B of A's internal records NOW incorrectly have no such records?!  My $11,500 just disappeared off the B of A books.

B of A's CEO Brian T. Moynihan SUCKS At His Job.  B of A's CEO Brian T. Moynihan has refused to honor the 84 month loan mod contract they sent me in writing and I relied on and paid them UPFRONT for.    For unknown reasons, B of A changed our contract without my permission or prior knowledge to 60 months.

Joe, good luck to you. Your situation totally SUCKS.

It's official. Nobody has anything nice to say about Bank of America.

Dear Bank of America, nobody really likes you.

It's not just me. 

Yeah, that's a bold statement.
But I have scientific proof on my side.
I googled "Bank of America stole my house" and found oodles of websites just like this one, dedicated to not liking you. Like this one at www.pissedoffconsumer.com

"My mortgage salseman (an employee of Countrywide) stole the title to my house and an additional 50k in cash. I have been litigating him, his employer Countrywide, and their new owner Bank of America for 2 years. I have spent over 100k on my attorney who quit after I ran out. BofA refuses to settle and I will be representing myself against them Dec

21st. They claim that despite the fact that an employee (verified) did this within thier offices, and despite three other signing off on the paperwork, they have no responsibility or liability.  See my site and CALL and FAX the numbers- only a week left!     www.bofaexposed.com"

Then I found this at the Huffington Post:

PITTSBURGH — A Pittsburgh-area woman is suing Bank of America, claiming it wrongfully repossessed her home and saying that a bank contractor trashed the house and took her parrot.

Forty-six-year-old Angela Iannelli sued Bank of America in Allegheny County on Monday. She claims her mortgage payments were on time when the contractor damaged furniture, took her pet parrot and padlocked the door to her Allison Park home in October.

Bank of America declined to comment. The suit seeks unspecified damages.
Iannelli's attorney says she suffered irreparable emotional damage and is afraid to set foot in the house. The lawsuit says she eventually regained possession of the bird, named Luke, after repeated phone calls to the bank.

So then I googled "I love Bank of America" and I found plenty of sites that mentioned this phrase, but lo and behold, and completely not a surprise to me - they were all tongue in cheek, snarky websites dedicated to pointing out how ridiculous Bank of America is. Like I Love Bank of America Even If You Don't . Then there was Bank of America SUCKS!!!! (I swear I googled "I love Bank of America, not "Bank of America SUCKS", but still, this is what I got.) I also came up with the below poll of moms. 

How do you feel about Bank of America?

• I HATE Bank of America

  38%

• 
  

  
  

  I Love Bank of America

  17%

• 
  

  
  

  I've never dealt with Bank of America

  44%

Wow. 17%. That sucks. Just saying. 

Well, I'll be sure to let you know if anyone says anything nice about you.

RipOff Report!

Just so you know, here's how one Bank of America customer in Fort Mill, South Carolina feels about her bank.

I switched to Bank of America in July as they were supposed to refinance my house. I switched both business and personal accounts. WRONG move. I clearly asked them how long my checks would be held on new accounts. They said two days. Well checks started to be held 2 but really four days. Five day holds meant seven and seven day holds were actually 10 days.

After we discovered we were being hit with fees. I contacted the bank manager on a specific check asking when it would go through. He urged me to get it cashed at Wachovia and then deposit cash. I walked over to Wachovia and they couldn't cash it because it was a Vanguard account. I walked it back over to bofaand they said that Wachovia should have cashed it. Then I told them I was stuck it was now past 2:00 and my money still wasn't in the bank. They said they would make half available and would keep the cuttoff open till three. The other half of the money would be avaible Thursday. Thursday we wrote checks and they bounced. Money wasn't in till Friday.

I went back to ask them why and they said it was because it was after 2:00. I then told them they said they would hold any checks that were presented and they didn't. I was hit with major fees. I just found out the sent not an NSF to our vendors but a noticed we had made out checks without having money in the bank. I have been hit with enormous overdraft fees. I am now losing our creditablity with our vendors and I am sitting on a $8000 check currently that I tried to present, but they said they wouldn't credit myaccount with it for 7( really 10) days, because it was a home equity check from a client. The home equity account through Charles Swab bank verified the funds, but they still said it would be 7 days. Tell me what to do this is ruining me, my family and my business.

Alice
Fort Mill, South Carolina
U.S.A.

I totally ripped this off from www.ripoffreport.com. Figured they wouldn't mind. Keep up the good fight, people!

Ever get that feeling you're being watched?

It's not just a feeling. I know it.

Somebody out there in the corporate world of Bank of America is reading my blog.
In fact, somebody from Bank of America in Fort Mill, South Carolina spent 40 minutes perusing my blog the other day.

Are you one of the 5 to 9 employees at the Fort Mill, South Carolina branch of Bank of America? How'd you stumble across my humble little ol' blog? I hope you didn't put some poor Bank of America customer on hold for 40 minutes to read it....

I'm just kidding. I'm glad you took the time to check it out. Velkommen. Say hi to your president, Brian Moynihan, in the state above ya.

It's somewhat heartening to know that one of the more than 10-thousand employees of Bank of America is interested enough in their company's business to go googling "Bank of America" and "illegal foreclosures" or "bad customer service" or one of the many similar terms I've used in my rants.

It's my true hope that you'll reflect on some of the practices the corporation you work for has been engaged in, and RUN! RUN LIKE THE WIND! If you truly care about good customer service and making sure that you are engaged in ethical, responsible banking behavior, friend, consider going to work for a small credit union. Because the corporation you work for is so flawed that after all the homeowners get screwed and all the customers with savings and checking accounts get fleeced, there's nobody left to destroy but the employees.
So quick, before Bank of America starts to eat its young, get OUT.

Attention, Oregon Attorney General!!!!

A friend brought this to my attention today.
I concur.

Class Action Lawsuit Against B of A!

Hey, Oregon Attorney General, get on board. This isn't just happening in New Jersey, it's happening EVERYWHERE.

I AM NOT ALONE!!!

I was just goofing around, looking to see if there was anyone else who had a blog dedicated to Bank of America's horrifically awful customer service. Actually, to be honest, I was doing a search for photos depicting "Bank of America" and "bad customer service" and the above photo plus the accompanying blog is what I came up with:

Bank of America totally sticks it to us!


It's so nice to know that I am not alone. And as it turns out, I'm not the only one out there searching for other bloggers who are horrified by Bank of America's mode of doing business.

I'm such a lucky _(insert snarky curse word here)_!

Oh. My. Gosh.
I can hardly believe my luck.
Out of all the people in the world, I was chosen to receive a - are you ready for this? -

CUSTOMER SERVICE SATISFACTION SURVEY
FROM
BANK OF AMERICA!!!!

Bank of America, are you sure?
Really?
Because I've been rehearsing my opinion about you guys for a few weeks here already, so I'm up for this.

Oh, I am sooooo up for this.