From the story on
All Things Considered today, I'm guessing Bank of America CEO Brian Moynihan finally read my blog. I told ya'all (and him) right here last October that Bank of America was too big for its britches, with its 100,000+ employees, that there seems to be no such thing as interdepartmental communication, and that I felt he needed to start cleaning house instead of working on his golf game.
Here we are, almost a year later, and he's finally figured it out. Maybe he read the results of the customer service satisfaction survey I received from them last year.
Hey Brian, I'm still waiting for your office to let someone know that it's okay to take my call so that Margaret's mortgage can be reinstated. Several weeks ago I received a letter from your office (from Sandi Womack) telling me to call a negotiator by the name of Ken Scifo. Ms. Womack gave me a 'direct' line and extension to call. I followed her instructions, but that number? Not direct. That extension? They refused to pass me through until the President's office said it was ok. They called you to make sure it was alright; you never answered. Nobody ever answered. They finally decided to get in touch with Mr. Scifo and let him know I was on the horn. He never answered. They left a message for him asking him to call me since ya'all won't let me call him, but nobody's called me back. It's been about a month.
Ya'all must play golf a lot.
