Ellen hits the nail on the head

This pretty much hits the nail on the head. I need say no more about BofA's customer service.

Hilarious Message from Bank of America - The Ellen DeGeneres Show

By the way, if anyone's counting, I have still not ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever heard from Ken Scifo, or Diego Tolentino, 'negotiators' I was told would contact me to discuss reinstating my mother-in-law's mortgage two months ago, despite my actual complaints to the Office of the President that no one had contacted me.

Call a doctor for Brian Moynihan!

Someone, call a doctor. Get an ambulance for BofA CEO Brian Moynihan and get him some medical attention immediately! I think there may be something wrong with the poor man, because out of his mouth this morning (according to CNNMoney.com), came this delusional gem of a quote:

"We have the best bank in the world, we do 

a great job for our customers."

This said as Moynihan defends his bank's decision to start charging customers a monthly fee to use their debit cards. I wonder if they'll start charging their customers $5 a month for debit cards illegally generated by identity thieves who steal customer's checking account information and make their own cards to drain BofA accounts dry? Sounds like something they'd do.

Here's a link to the entire article where Moynihan explains that Bank of America has a right to make a profit. Moynihan, let's just say it as it should be said: Let the customer beware. Bank of America will find a way to profit off of its customers, no matter what it takes, at the great expense of its customers. 

I like the comments of one reader, who's response to the article was this: "MR. BIG BUCKS, CEO, ...Bank OF America...you use the money I put in my account for FREE, I get no interest, ...then you sell my money to someone else for a fee, you get a bail out with my money and NOW you are going to charge me 

$5.00 a month for me to get MY money out. These bad business practice are going to close you DOWN!"

Bank of America battens down the hatches

As the first big storm of the season pounds the Pacific Northwest, it looks like Bank of America is starting to batten down the hatches. Well, truth be told, they started doing this a few months ago. Apparently Bank of America has been posting guards at some of their banks (good idea, because you've got a lot of pissed off customers) and barricaded the doors in some cases, to stop customers from making withdrawals.

So let me get this straight....you want 29 million people to entrust you with their money, and then you want to stop them when they attempt to retrieve what is rightfully theirs?

Seriously, other than the fact that Bank of America has been physically stopping people from taking their money back out of the bank, WHY is anybody doing business at all with this corporation anymore?

Thanks to Janice for bringing the YouTube footage to my attention, and to SHTFPlan.com for bringing it to her attention.

Bank of America Finally Admits Failure

Bank of America has finally decided to shut down its mortgage lending division, according to today's news item in the L.A. Times. SHOCKING. NOT.

But let me get this straight....Bank of America 'acquired' Countrywide a few years back. Tried to run it, couldn't get its act together. Decides to sell it. Nobody was buying (Another SHOCKER). So what happens next?

For other people, that's about the time they'd get foreclosed upon by Bank of America. But lucky BofA, they just get to shut it down and claim they're working on reassigning* all their employees. 

So...what does this mean for Margaret Hintz? What does this mean for her house, which remains in limbo? Now that Bank of America is shutting down its mortgage lending division, does that mean it's now a ghost...stuck in the gooey protoplasm between life and the hereafter...it's not in foreclosure, but there's no reinstatement of the mortgage. Does it just sit there, in limbo, for the rest of eternity?

*(A warning to Dionne, DeMond, Terrence, Linda, Allen, Rachel, Kimberly, Jennifer, Chris and all the other dozens of people I've registered phonecalls with at Bank of America over the past year and a half in my persistent effort to help you clean up your act and do the right thing in regards to the way completely bungled up the finances and housing situation of one little old lady in Coos Bay, Oregon..... do you really think he's going to find you another job in the company? Do you really think people have any faith left in the company that gives you your paycheck every month? Do you really even want to work for this institution any longer? Well, I hope your mortgage is all paid up.)

Has the Karma Slug finally paid Bank of America a visit?

Things are going at a sluggish pace this week over at Bank of America. Something (they won't say what) is bungling up their website. The full story is here, but basically, things are running vewy vewy vewwwwwwy slowly. Hmm.
That doesn't sound much different from my experience with Bank of America over the past year and a half.
For example, I'm still waiting for an employee at BofA to return my phone calls from last November.  Really, why do today what you can put until...say....next year?

Like I said, BofA isn't saying why their website is going along at a snail's pace, but I'd like to attribute it to karma. You know, what goes around...

It also might have something to do with the fact that the biggest bank in the United States just announced that they're planning to start charging some of their customers (not all of 'em, just the ones that don't have a crapload of money in their bank) $5 a month just to use their debit card.

In my fantasy world, an internet flash mob is occurring, as 29 million Bank of America customers have just joined together in solidarity, all shutting down their accounts and taking their money somewhere else. To a different bank that feels the best way to serve their customers is to serve them, not take advantage of them.

NEW YORK (AP) — Bank of America's consumer online banking service was slow for a fifth day Tuesday. And the bank still isn't saying what the problem is.

The bank has said many times since Friday that it resolved the problem. But visitors to its home page on Tuesday saw an error message saying the site is "running slowly" and customers might experience delays or have difficulty accessing parts of it.

The message encourages customers to try again at "a non-peak time" or to visit an ATM or one of nearly 6,000 branches to get into their accounts.

Bank of America Corp., based in Charlotte, N.C., is the largest U.S. bank by deposits and has 29 million online customers.

Spokeswoman Tara Burke said the website problems are not the result of hacking. She declined to "break out the root cause" for the problems but said the bank was continuing to "assess the situation."

She did not say when the site would be fully restored.

This isn't the first time Bank of America's site has experienced problems. Customer also had problems accessing their accounts in January and March of this year. In both instances, the bank said at the time that the problems were the result of routine system upgrades.

The company announced Thursday that it would start charging customers $5 a month to use their debit cards. Several major banks have introduced new or higher fees for checking account customers in the past year. The industry says the changes are needed because of a new regulation that limits the fees they can collect from merchants whenever customers swipe their debit cards.

Play Ball!

Tonight, the Dirty Dozen co-ed softball team takes on Bank of America. I really hope we win. It's a local team, so the actions of the giant Bank of America corporation probably shouldn't be any reflection on them. However, if I'm wrong and the local BofA is anything like the people I've been dealing with for the past year and a half, they just won't show up at all tonight and we'll win by forfeit. Now if only not showing up on the corporate level would mean a forfeit in the foreclosure world, all of Margaret's troubles would be over.

Finally, Brian Moynihan got my memo.

From the story on All Things Considered today, I'm guessing Bank of America CEO Brian Moynihan finally read my blog. I told ya'all (and him) right here last October that Bank of America was too big for its britches, with its 100,000+ employees, that there seems to be no such thing as interdepartmental communication, and that I felt he needed to start cleaning house instead of working on his golf game.
Here we are, almost a year later, and he's finally figured it out. Maybe he read the results of the customer service satisfaction survey I received from them last year.
Hey Brian, I'm still waiting for your office to let someone know that it's okay to take my call so that Margaret's mortgage can be reinstated. Several weeks ago I received a letter from your office (from Sandi Womack) telling me to call a negotiator by the name of Ken Scifo. Ms. Womack gave me a 'direct' line and extension to call. I followed her instructions, but that number? Not direct. That extension? They refused to pass me through until the President's office said it was ok. They called you to make sure it was alright; you never answered. Nobody ever answered. They finally decided to get in touch with Mr. Scifo and let him know I was on the horn. He never answered. They  left a message for him asking him to call me since ya'all won't let me call him, but nobody's called me back. It's been about a month.
Ya'all must play golf a lot.